RETURNS & CANCELLATIONS
BUILT FOR TRANSPARENCY.
Because many Wraith products are regulated under the National Firearms Act (NFA), our return and cancellation policies differ from those of traditional online retailers.
Please review the information below before placing your order.
Purchases Made Through Wraith
The policies below apply to purchases made directly through the Wraith Metalworks website.
If you purchased your product through an authorized dealer, distributor, or online retailer, including local dealers or retail partners, please contact your original place of purchase regarding returns, cancellations, or exchanges. Dealer purchases are subject to the policies of the selling retailer.
NFA Suppressors
NFA Purchases Are Final After ATF Submission.
Suppressor orders may be cancelled prior to the submission of the required paperwork to the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). Cancellation requests are reviewed based on the status of your order at the time your request is received.
Once the required ATF paperwork has been submitted, NFA purchases are considered final and are no longer eligible for cancellation or return.
If you need to request a cancellation, please contact Wraith Support as soon as possible.
Note: ATF processing times are outside the control of Wraith Metalworks.
Accessories & Non-NFA Products
Accessories, apparel, and other non-NFA products purchased directly from Wraith may be returned within 30 days of the original purchase date, provided they:
Are unused and in like-new condition
Include all original packaging and accessories
Have not been modified or installed
Receive return authorization from Wraith Support
Shipping charges are non-refundable unless the return is the result of an error by Wraith Metalworks. This aligns with common industry practice for direct webstore purchases.
Order Cancellations
If you need to cancel an order, please contact Wraith Support immediately.
Cancellation requests are evaluated based on the current status of the order.
Orders that have already shipped or entered the ATF transfer process may no longer be eligible for cancellation.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or you receive the incorrect product, please contact Wraith Support promptly.
We’ll work quickly to correct the issue and provide the appropriate next steps.
Please retain all original packaging until the issue has been resolved.
Return Authorization
Before returning any product, you must first contact Wraith Support to obtain return authorization.
Returns received without prior authorization may be refused or delayed.
Warranty Service
Returns are different from warranty claims.
If your suppressor or components require repair or replacement due to damage, wear, or a manufacturing defect, please refer to our Warranty page.
Our support team will help determine the fastest and most appropriate solution.
Need Help?
Questions about returns, cancellations, or an existing order?
Our team is here to help.
Contact Wraith Support before returning any product so we can guide you through the appropriate process.
